A few days ago, I learned from Dalian Quality Supervision Bureau of Liaoning Province that in order to implement the working concept of "quality improvement and management innovation", to effectively measure the service ability and quality level of inspection and testing institutions in the whole city, to enhance the social credibility of inspection and testing activities, and to establish a domestic benchmark for the quality management of inspection and testing services in the city, this year. The Dalian Quality Supervision Bureau first launched the pilot project for certification of inspection and testing services. After more than half a year's certification and verification, "Dalian Inspection and Inspection Institution Service Certification" as the first service certification of inspection and inspection industry in China has completed the Dalian Institute of Product Quality Inspection, Dalian Institute of Measurement and Inspection, Dalian Building Materials Product Quality Supervision and Inspection Station under Dalian Inspection and Inspection Group. Dalian Boiler and Pressure Vessel Inspection Research Institute, Dalian Special Equipment Inspection Research Institute and Dalian Standardization Research Center issued certification certificates, and gave the certification conclusions of three five-star and three four-star.

The Bureau organizes the service certification of Dalian Inspection and Testing Institutions and entrusts China Classification Society Quality Certification Company to organize and implement the certification. After a large number of visits and investigations in the early stage, we compiled the certification basis of "Requirements for Certification of Inspection and Inspection Services" and "Specific Rules for the Implementation of Certification of Inspection and Inspection Services". By identifying the characteristics of "Inspection and Inspection Services", such as fairness, integrity, professionalism, timeliness, confidentiality, ecology, safety, civilization and convenience, we formulated the inspection The specific requirements of service certification include service environment, service facilities, service categories, service processes, service quality, service quality assessment, service management requirements and other service contents. At the same time, the certification mode of inspection and inspection service is defined as "service management audit + past service footprint detection + open service characteristic test + mysterious customer". It starts from the perception of customer experience service and the professional perspective of quality management of inspectors.

According to the relevant person in charge of the certification office of Dalian Quality Supervision Bureau, in recent years, Dalian inspection and testing institutions have developed rapidly. By the end of 2017, 199 provincial-level certification inspection and testing institutions had been established in Dalian, accounting for 14.4% of the province, an increase of 8.7% over 2016. The number of employees was 5646, and the number of reports was about 1 million 863 thousand and 700, and the inspection and inspection achieved an income of about 800 million yuan. The person in charge said that there are scattered, disordered, weak and small problems in the inspection and testing industry, especially in private enterprises. The overall service capacity and coverage of the industry need to be further improved. State-owned institutions have strong funds, advanced equipment, complete service items and a wide range of service items, but they have been undertaking all the time. The government's mandatory and monopolistic task of quality inspection and inspection is not strong in service consciousness, and there is still a certain gap in meeting the wider market demand. Implementing the certification of inspection and testing services, scientifically measuring the satisfaction degree of the functions, safety, timeliness, comfort, ecology and economy of inspection and testing institutions'services, and effectively identifying the information that institutions need to improve their services according to the scoring situation under review and the corresponding certification standard terms and requirements. It points out the direction of improving service quality and management level of enterprises, which will effectively promote the healthy and orderly development of inspection and testing industry.

It is understood that service certification is a third-party certification of whether the service and management of service providers meet the relevant requirements by using conformity assessment technology. It has the characteristics of paying attention to customer perception, improving and improving the service quality of licensed organizations, and providing basis for customers and governments to purchase services. After more than 10 years of development, China's service certification has been widely used in logistics, medical, property, pension, automobile repair, catering, government affairs, sports, education, family services, e-commerce and other fields. By the end of 2017, China has issued a total of 5051 valid service certifications, 61 in Liaoning Province and 12 in Dalian.